Shipping & Delivery

Due to the COVID-19 outbreak, you may experience shipping delays for 5 - 7 business days.

We sincerely appreciate your patience and understanding. If you have any questions, please don’t hesitate to contact our customer service team at support@shopcustomlyusa.com. Wishing you health and happiness.

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

The time frame for order delivery is divided into two parts:

PROCESSING TIME

The majority of orders are produced and shipped within 3-4 business days. However, due to the COVID-19 outbreak, the processing time may take up to 5-6 days (for other products) and 10-15 days (for canvases).

SHIPPING TIME

We are currently offering three different shipping options.
- Standard Shipping (10-13 business days)
- Expedited Shipping (7-10 business days)
- Commercial Shipping DHL/FEDEX (3-7 Business Days)
Most orders are delivered within the above mentioned timeframe, except for a minimal number of orders due to unforeseen circumstances.

When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Shipping Confirmation:

You will receive a confirmation email once your order has been shipped. Your tracking number will be included.

Delivery:

- Please allow more time for delivery during holidays and sales.

- We hope that 'customs' does not hold your package and that you are not approached with any fees but please be aware that we do not cover nor can we be held responsible for delays or charges due to customs/taxes.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering CustomlyUSA and if you have any questions, please don't hesitate to contact us via: support@shopcustomlyusa.com.